A Comunidade de usuários do
Firefox tem reportado problemas em acessar sites que tenham conteúdo de vídeos
e Adobe Flash, no navegador Firefox.
Abaixo as orientações do
Suporte da Fundação Mozilla a respeito do problema.
Flash
11.3 doesn't load video in Firefox
Flash has recently updated to version 11.3. Some users are reporting
issues with this version of Flash and Firefox. Flash videos or games on sites
like Facebook or YouTube may appear, black, white or grey and never play. We'll show some possible
fixes.
Table of Contents
There are several steps that you can try to remedy this situation. Each
step is valuable in troubleshooting this issue.
Please try these steps in order.
If
RealPlayer is installed, try this first
Turn off Web Download &
Recording in RealPlayer
This will remove the RealPlayer Browser Record extension from the
Firefox Add-ons Manager.
Tip: As an alternative to the RealPlayer Browser
Record extension, you may want to try the Easy
YouTube Video Downloader or one of the other
amazing Firefox Add-ons.
Disable the RealPlayer
Browser Record extension in Firefox
Note: The RealPlayer Browser Record extension has
been blocklisted. If you re-enabled it
afterwards, you can use the following steps to disable it again.
Uninstall RealPlayer
If disabling or turning off the Browser Record feature did not resolve
the issue, please try uninstalling RealPlayer from your computer: Uninstalling
RealPlayer on Windows
Downgrade
Flash
If the
previous steps did not resolve your issue or Flash is constantly crashing, you
should uninstall Flash 11.3 and downgrade to Flash 10.3 or 11.2. You can find
steps for downgrading Flash in: Flash
11.3 crashes
Flash
11.3 crashes
Adobe has recently updated Flash to version 11.3. Some users have
reported that this version of Flash is crashing more frequently than previous
versions of Flash. If you are experiencing excess crashes, please downgrade to
Flash 10.3 or Flash 11.2.
Note: This article is specifically for crashes with
Flash 11.3. If you are experiencing issues with Flash 11.3 such as video
appearing black, white or grey and never playing, please see Flash
11.3 doesn't load video in Firefox.
Table of Contents
Step 1: Uninstall Flash 11.3
To uninstall Flash 11.3 on Windows, you will need to use the uninstaller
provided by Adobe.
Note: You may want to write down these steps or
print them out as you will have to close Firefox during this process.
See the Adobe help article Uninstalling
Flash Player on Windows for more details.
Step
2: Install Flash 10.3 or 11.2
Important: If you install Flash 10.3,
you will get a player with all known security patches applied but without all
of the features of Flash 11.2. If you install Flash 11.2, your player might not
have all of the known security updates applied.
The following instructions will show you how to download and install
Flash 10.3. If you wish to install Flash 11.2 instead, you can get it from the Flash
Player Archive page. For more information
about installing Flash 11.2, please see How do I
revert to a previous version of Flash Player? on the Adobe forum.
Note: You may want to write down these steps or
print them out as you will have to close Firefox during this process.
Important: It will be important to
install the update that fixes this issues as using the
latest version of Flash is critical to keeping your computer safe.
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